Travel and Hospitality Software Development Services

We design and implement practical software for hotels and hospitality platforms: custom modules on top of PMS and CRM, real-time integrations, mobile and web apps, automation, and analytics. The outcome? A unified tech ecosystem, consistent guest experience, and predictable operations. As a trusted custom hospitality software development company, TechMagic delivers software that works for properties of any size.

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Get Maximum From Your Hotel Software With Our Hospitality IT Services

What it is

An API- and event-driven backbone that keeps PMS, CRM, RMS, POS, payments, and access systems in sync. Data stays consistent and cross-system features ship faster.

Problem

Your PMS, CRM, RMS, POS, payments, and access systems don’t speak the same language. Data drifts. Cross-system features take months. Teams build workarounds that break under load.

Scope

We deliver a resilient, real-time interoperability layer that moves events and data across your stack with guarantees.

Deliverables

An API gateway and clear data contracts. Change-data-capture and ELT pipelines. An event bus with webhooks and idempotent processors. A schema registry, full observability, and runbooks governed by SLOs.

Target outcomes/KPIs

Propagation latency down. Sync failure rate down. Integration uptime above 99.9%. Time-to-market for cross-system features cut measurably.

What it is

A governed feature layer above PMS/CRM that delivers brand-specific workflows and rules without waiting on or forking the vendor core.

Problem

Vendor roadmaps rarely fit brand-specific workflows or guest management flows. Pushing for core changes is slow and costly.

Scope

We add a governed feature layer above the PMS/CRM to extend entities, rules, and orchestration without forking the vendor core.

Deliverables

Extension services with an attribute store, secure admin UIs, a policy and rules engine, and complete audit trails for compliance.

Target outcomes/KPIs

New guest flows go live without waiting on vendor releases. Manual workarounds shrink. Dependency on vendor cycles drops.

What it is

A unified digital journey across mobile and web. It covers booking, check-in/out, keys, concierge, offers, and loyalty. Built around a single identity and consistent UX.

Problem

Fragmented digital touchpoints create friction at booking, check-in, and in-stay requests. NPS stalls. Upsell attachment lags.

Scope

We unify pre-arrival, in-stay, and post-stay touchpoints across mobile and web with a single identity and consistent UX.

Deliverables

Mobile check-in and check-out, keyless access, a guest portal, an in-app concierge, an offer engine, and loyalty. PSP and lock SDK integrations with accessibility and telemetry by default.

Target outcomes/KPIs

Higher digital check-in rates. Key issuance success percentage up. Front-desk handling time down. NPS and CSAT up. Ancillary revenue attach-rate up.

What it is

Converting operational policies into automated, SLA-driven workflows that reduce handling time, errors, and variability in service delivery.

Problem

Manual housekeeping, maintenance, billing, and incident handling drive SLA breaches, rework, and avoidable opex.

Scope

We codify operational policies into rule- and event-driven workflows with SLA timers and intelligent routing.

Deliverables

BPMN maps, a workflow and rules engine, escalation logic, tamper-proof audit logs, and curated service catalogs.

Target outcomes/KPIs

SLA attainment up. Average handling time down. Repeat incidents per 100 stays down. Staff utilization up.

What it is

A governed data platform with real-time pipelines and a semantic layer. Gives you one trusted source of truth for revenue management and operations.

Problem

There is no single source of truth. Reporting is slow. Revenue and operations decisions rely on partial data.

Scope

We implement a governed lakehouse or DWH with real-time pipelines and a semantic layer to standardize metrics across the group.

Deliverables

CDC/ELT from PMS, CRM, RMS, and POS. A semantic layer with quality checks. Role-based dashboards and strict privacy controls.

Target outcomes/KPIs

Fresher data in minutes, not days. Self-serve analytics adoption up. Forecast accuracy up. RevPAR and LOS insights are actionable at property and group levels.

What it is

ML- and LLM-powered artificial intelligence personalization, dynamic offers, and demand forecasts. Embedded into guest and ops flows with governance and monitoring.

Problem

Rules-only personalization, generic comms, and manual analysis limit revenue and service quality.

Scope

We embed ML and LLM capabilities into guest touchpoints and back-of-house flows with online and offline inference and strong governance.

Deliverables

A feature store, real-time inference APIs, propensity and next-best-offer models, churn and CLV scoring, demand forecasting, anomaly detection, and LLM bots with retrieval-augmented generation. Guardrails, model monitoring, drift detection, MLOps, and consent and privacy controls.

Target outcomes/KPIs

Higher ancillary conversion, CTR, and CVR. NPS and CSAT up. AHT down with ticket deflection up. Forecast MAPE down.

What it is

Robust RMS and channel-manager connectors that sync rates, restrictions, and inventory reliably. Protects parity and prevents overbooking.

Problem

Slow or brittle syncs cause rate parity issues and overbooking risk that leaks revenue.

Scope

We build robust RMS and channel-manager connectors with validation and failover to protect parity.

Deliverables

Reliable sync for rates, restrictions, and inventory with exception handling and automated tests in the pipeline.

Target outcomes/KPIs

Parity violations down. Propagation latency down. Overbookings down. Revenue leakage down.

What it is

PSP seamless integrations with tokenization, SCA/3DS, and automated reconciliation. Improves payment success and shrinks PCI exposure.

Problem

Payment failures, dispute overhead, and large PCI scope raise cost and risk.

Scope

We integrate PSPs with tokenization and SCA/3DS and automate reconciliation end-to-end.

Deliverables

Payment APIs, ledgers and payouts, dispute and chargeback workflows, and compliance artifacts aligned with GDPR and PCI.

Target outcomes/KPIs

Payment success rate up. Chargebacks down. Reconciliation time down. PCI scope is minimized.

What it is

Phased, low-risk migration from legacy to cloud using parallel runs and contract tests. Ensures hospitality business continuity during transformation.

Problem

End-of-life existing systems and downtime risk stall transformation.

Scope

We plan and execute phased migrations using parallel runs and contract tests so operations keep moving.

Deliverables

A practical assessment, a strangler-pattern execution, data cleansing and mapping, contract tests, phased cutover, and a stabilization window.

Target outcomes/KPIs

Near-zero downtime during cutover. Defects per million down. TCO down. Upgrade cadence up.

What it is

Production-grade reliability and security operations with full observability, disciplined incident response, and audit-ready controls.

Problem

Reactive incident response and limited observability keep teams in firefighting mode and slow audits.

Scope

We operate production with SRE discipline, full telemetry, and data security practices that pass audits without drama.

Deliverables

Logs, metrics, traces, and SLO dashboards. On-call and incident response. Change management, RBAC and secrets, and periodic resilience drills.

Target outcomes/KPIs

Uptime up. MTTD and MTTR down. Change failure rate down. GDPR and PCI audit readiness achieved.

Check Our Hospitality Portfolio

Streamlining guest
experience for FourSeasons

Helping FutureLog to build and secure hotel procurement software

Guest-focused Experience Booking Mobile App

Mobile-first App for Hotel Staff

TechMagic developed a mobile-first app to enhance real-time staff operations and guest interactions. The solution centralises guest profiles, streamlines request management, and leverages AI-driven recommendations for upselling. With role-based dashboards, task automation, and in-app communication tools, hotel staff can deliver faster, more personalized service, improving operational efficiency and guest satisfaction.

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Streamlining guest experience for FourSeasons

TechMagic supported optimizing guest service operations by implementing a streamlined digital solutions. Enhancing request management and centralizing key data helped improve efficiency, ensure faster issue resolution, and elevate the overall guest experience.

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Helping FutureLog to build and secure hotel procurement software

TechMagic helped FutureLog enhance cybersecurity and scale software engineering processes.

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Guest-focused Experience Booking Mobile App

TechMagic developed a guest-facing mobile app to streamline experience booking and enhance personalisation. Featuring AI-powered recommendations, a real-time availability catalog, and seamless booking with payment integration, the app simplifies guest interactions. Calendar integration, push notifications, and post-experience feedback tools further enhance convenience and engagement, driving revenue and guest satisfaction.

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Mobile-first App for Hotel Staff

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Streamlining guest experience for FourSeasons

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Web-based Interface for Hotel Managers (Reception Desk)

TechMagic built a web-based interface for hotel managers to optimise guest experience scheduling and staff assignments. The platform integrates a visual calendar for real-time booking management, AI-driven guest insights, and supplier coordination tools. Automated conflict resolution and performance analytics empower managers to enhance operational efficiency and elevate guest engagement.

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Web-based Analytics Dashboard for Hospitality Executives

TechMagic designed an advanced analytics dashboard for hospitality leaders to track guest satisfaction, revenue impact, and loyalty metrics. The solution visualises key performance indicators (KPIs), identifies guest experience trends, and benchmarks hotel performance. With AI-driven insights and interactive reporting, executives can make data-backed decisions to optimise guest engagement and profitability.

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Join our 200+ satisfied clients

and leverage our industry-leading expertise to stay ahead in the fast-evolving hospitality landscape with digital transformation services.

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11+

years on the market

200+

happy clients

350+

certified experts

92%+

client NPS

Hospitality Software Solutions We Develop

PMS software extensions and integration

We build custom modules and APIs on top of your PMS for reservations, check-in and check-out, housekeeping, folio and billing, roles, and brand-specific workflows. The core remains untouched while new capability lives in a governed extension layer. Our custom hospitality software development services help properties scale faster without losing control.

CRS and channel manager connectivity

As a custom travel software development company, we expertly centralize inventory and rates, then sync availability to online travel agencies (OTAs) through channel managers with validation, throttling, and failover. Parity holds, updates move fast, and overbookings become rare.

RMS integration and dynamic pricing

We ingest demand forecasts and recommendations on optimized pricing strategies into PMS and CRS, apply guardrails and latency budgets, and support controlled A/B price experiments. The result is confident dynamic pricing and a measurable lift in RevPAR.

CRM and CDP (unified guest profile)

We unify guest data from PMS, POS, app, and web into a single profile that marketing, revenue, and operations can trust. Segmentation powers pre- and post-stay campaigns and consistent personalization across every channel.

Loyalty program platforms

We design tiering, points accrual and redemption, member recognition, and benefits that connect directly with PMS, CRM, and booking and app flows. Retention becomes visible and measurable.

Mobile guest apps

We deliver iOS, Android, and PWA experiences for digital identity, mobile check-in and check-out, service requests, messaging, offers, and loyalty. Everything is instrumented with analytics and consent controls.

Digital key system integration

We integrate secure mobile key issuance and lifecycle management via lock SDKs such as ASSA ABLOY and SALTO. Offline fallback, audit logs, and real-time room state keep access reliable.

Staff task and housekeeping management

We streamline room status, cleaning schedules, and maintenance work orders with SLA-based routing, photo evidence, and offline mode. PMS and service desk stay in sync, so nothing falls through the cracks.

POS and payments integration

We post F&B, spa, and minibar charges to folios and connect PSP gateways like Stripe, Adyen, or Worldpay. Tokenization, SCA/3DS, refunds, chargebacks, and automated reconciliation run end-to-end.

Integration hub and middleware

We orchestrate APIs and events across PMS, CRM, RMS, POS, payments, and access. Schema mapping, validation, exception handling, monitoring, and SLAs turn integration into a product, not a project.

BI and analytics platforms

We publish role-based dashboards for occupancy, revenue, cohorts, channels, and live operations. Governed metrics and data contracts allow confident drill-downs and confident decisions.

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Case Studies: How We Solved Complex Challenges

From operational chaos to clarity

Problem

Guest incident handling relied on scattered manual steps. Issues were lost. Group-wide visibility was missing.

Solution

We centralized incident management in Salesforce with automatic prioritization, clear ownership, and real-time analytics.

Result

100% of complaints recorded centrally. Response time reduced 48 → 4 hours. Recurring incidents down 24%. No lost or unprocessed cases. Real-time visibility across every location.

Tech used

Salesforce Apex and Lightning with targeted API integrations.

Simplifying multi-guest requests

Problem

Shared bookings created confusion, high error rates, and slow processing.

Solution

We centralized request logic in Salesforce to minimize errors, manage bookings, save staff time, and maintain control of the front desk.

Result

Processing time stabilized at 3-5 minutes per multi-guest request. Errors down 80%. +22% NPS. Partial unprocessed requests fell 20% → 0%. Complex requests processed 3× faster.

Tech used

Salesforce Lightning and Experience Cloud with custom UI logic.

Group handling automation

Problem

Dozens of manual steps for group requests led to delays and variable service.

Solution

We built custom automation based on a group code to mass-update requests, itineraries, and confirmations.

Result

Processing time reduced by 66% (12 → 4 hours). Manual work down by up to 80%. +27% NPS among organizers. New requests created automatically from the group code.

Tech used

Salesforce automation scripts with custom UI, Experience Cloud, and Lightning.

Smarter property UX

Problem

An overloaded interface slowed daily operations with excess clicks, navigation friction, and long training cycles.

Solution

We redesigned the UX to a widget-based Lightning Web Components interface that surfaces key actions and data first.

Result

Clicks to key functions down 40-60%. Data access faster 2×. Training time down. Active usage up with in-UI task prioritization.

Tech used

Salesforce UI, Lightning Web Components, a focused UX audit, usability testing, and stakeholder interviews.

Latest Technologies and Approaches We Use in Our Hospitality IT Services

TechMagic’s Engagement Models

001

Dedicated team (team-based)

For ongoing roadmaps and multi-property rollouts. Embedded engineers, BA, QA, DevOps, and support work in your cadence. Governance includes sprint planning, a living product backlog, velocity reporting, and SLAs.

002

Project-based (fixed scope/time)

For well-defined initiatives such as a guest app, an integration hub, or a migration. Governance includes a statement of work, clear milestones, acceptance criteria, and change control that protects the timeline and quality.

003

Ongoing support and maintenance

For post-launch improvements and stable operations. We handle proactive monitoring, incident response, and scheduled releases. Governance includes ticketing, SLAs, and monthly reporting with valuable insights.

Why Choose TechMagic for Hospitality Software Development Services

Hospitality domain understanding

We position ourselves not just as a travel and tourism software development company, but as a long-term technology partner. We understand booking logic, guest flows, revenue operations, service delivery, and the realities of hotel operations. We map technology to the way your properties actually work, not the other way around.

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