Celebrating New Achievement: TechMagic Hits an NPS of 92!

What is NPS, and Why Is It Important?

NPS is an internationally recognized indicator that evaluates customer loyalty and satisfaction. On a scale from -100 to 100, a score higher than 70 is regarded as “excellent”. TechMagic’s score of 92 is a big success for us, as it means our clients not only trust us but also confidently recommend TechMagic to others.

A Journey of Growth: From 84 to 92

Just last year, our NPS was 84, and we appreciated our clients’ trust and confidence in us. However, this year’s increase to 92 is a marker of our continuous improvement and ability to bring value to our customers. This is a proud moment for all our 350+ employees at TechMagic.

What Makes This Possible?

Several factors contributed to reaching the NPS rate of 92, and we are glad to share what we believe sets TechMagic apart:

The success of our customers is important to us

At TechMagic, our customers are our partners. We follow a client-centric approach, putting our clients in the middle of everything we do. It helps us better understand their unique challenges and design custom solutions.

“At TechMagic, our customers are our partners.”
– Ross Kurhanskyi, VP of Business Development at TechMagic

Customer recommendations fuel our growth

Recommendations from satisfied customers are one of the main drivers of our success. Our clients’ recommendations have been expanding our network for 10+ years, for which we are incredibly proud and thankful.

We take regular feedback from our customers

We actively listen to our clients’ suggestions, address concerns, and improve our services to better meet their needs. Such two-way communication contributes to building lasting partnerships based on mutual respect and continuous improvement.

We innovate and adapt

Today, orientation on innovations and adapting to challenges are vital. At TechMagic, we follow trends and implement new approaches and methodologies to ensure our clients benefit from technologies and practices.

The Biggest Thank You to Our Clients

It would be impossible to reach an NPS score of 92 without our incredible clients. Your trust, partnership, and sincere feedback contribute to our growth and motivate us to do better every day. Thank you for believing in TechMagic and for making this journey so rewarding!

Looking Ahead to the Future

We are celebrating today, but we know this is just the next step on our path. Our NPS score of 92 encourages us to maintain and even surpass this level of performance. We continue to push the boundaries of what is possible and drive our customers' success through the partnership.

We look forward to new achievements, lasting partnerships, and a future full of innovation and growth!